HALEA

Refund & Return Policy

Return Policy

REFUND
• We do not provide refund for any order.

RETURNS
• We are committed to providing quality products to our customers. If for any reason you are not entirely satisfied, we are happy to issue a product exchange for new and unopened normal priced product(s) that is returned within 3 days of delivery date.
• Kindly contact us for confirmation of return & exchange products via email: halea@halea.com.my
• All new and unopened normal priced products may be exchanged after contacted our customer service and approved.
• All product may be exchanged once.
• Products sold are non-refundable, but we will happily exchange the product with another product of same value or greater value.
• All original shipping and/or handling charges are non-refundable. Products are to be returned in its original brand new condition via sender’s preferred delivery mode. We recommend that you use a reliable courier service with parcel tracking services to prevent damages.
• Please allow one to three weeks from the day you return your product for your request to be processed. You will be contacted once your return is completed.
• In the rare circumstance that your product is missing from your order, please report to customer service on the day of delivery and we will be happy to assist.
• AM Zaideen Ventures reserves the right of final decision if the product returned is in unsatisfactory condition, or the above terms are not met.
• If you have any questions on our return policy, please contact Customer Service at halea@halea.com.my Please provide your contact details, invoice number and reason for return.